Unfortunately you did not arrive back at Moutcha Bay until 4:00PM. We did discuss all of the contents with your brother to ensure that he felt comfortable with everything. Our housekeeping team took every care with your belongings, including your daughters artwork which we put a tissue under the lid to ensure that none of the contents would escape. Having no contact from yourself we were left with no choice. In your case we did wait until 3:00pm to enter your suite, we also took the added measure of contacting your brother on the boat to indicate that we would have to enter the suite as we had another guest who had already arrived and was anticipating entry at 4:00PM. When a guest checks into our resort we do remind them of our departure time, perhaps with the excitement of your arrival this information was not retained however it is customary for most resort/hotel properties to have an 11:00 check-out and if a later check-out is needed a guest would normally contact the desk to ask if this was something that could be permitted. In speaking with your brother he did mention receiving the check-in package but did not read it to familiarize himself with the property. This includes information on boxed lunches and check-in/out times for the resort as well as all of the service times for our restaurant, fish processing and dock shack. One of the ways that we ensure that our guests have a memorable and enjoyable experience is that we provide them with a guest directory upon arrival that details everything that they might need to know during their stay.

I think it is important to state that customer service is of upmost importance to us and as you can see with other reviews, guests who come to Moutcha Bay Resort enjoy the friendliness of the staff and the services that we offer. I will attempt to respond to each of your comments. Hotels near Weymer Creek Provincial Parkĭear 413Rachel, Thank you for your recent review.Hotels near Ray’s Sport Fishing Charters.Hotels near Bligh Island Marine Provincial Park.

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